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Measures to prevent infection spread

《Latest edition》

To provide you with a peace of mind

  • While the effects of the new coronavirus are expected to be prolonged, Hotel Gyokusen strives to prevent the spread of infection and gives top priority to everyone's peace of mind.
    Therefore, considering "hygiene management" and "3 dense avoidance" as an axis, "a closed space with poor ventilation" announced by the Ministry of Health, Labor and Welfare, "a dense place where people gather and spend", "unspecified number of people contact We will thoroughly implement the following measures as a service standard at Hotel Gyokusen, which is "3.
    Regarding the new hygiene control measures for coronavirus infection
    As part of measures against infection by the new coronavirus, Hotel Gyokusen takes the following measures in consideration of the health and public health of our customers.

≪Specific measures≫

  • 【To everyone arriving by car】
    ·Instead of "valet parking" where our staff moves your car to the parking lot
     We will introduce a "passenger cart" exclusively for moving within the hotel premises and pick up and drop off drivers.

    【Support for disinfection and sterilization of facilities in this facility】
    ·For places used by many guests, such as around the lobby, elevators, dining venues, lounges, etc.
     We thoroughly carry out alcohol disinfection and sterilization.
     In addition, alcohol disinfectant bottles (including automatic sprayers) are installed in various places in this facility.

    【Check In】
    ·Temperature measurement at check-in
     For all customers, we ask that you fill out the temperature measurement and health check sheet when there are many customers.
     If you have a fever, etc., we may refrain from staying according to the instructions of the public health center.

    ·Acrylic boards are installed at the front counter to prevent “splash infection”.
    ·In order to avoid congestion at the front counter, we will hand out numbered tickets at check-in when there are many customers.
     You may be required to wait on the lobby sofa upon arrival.

    【Guidance to the room】
    ·For the time being, we will refrain from passengers and staff riding in the elevator.

    ·For meals, we will provide some menus in advance in order to avoid closed rooms and prepare a private space.
    ·We use both private rooms and food at the dining venue (banquet hall).
     For the time being, we will not provide room meal service.
    ·In order to limit the number of times the staff can enter the room, we may serve dishes at once, refraining from later dishes.

    ·It is basically a "buffet" format in the banquet hall.
    ·Please be careful to wear a mask except when eating and to wear gloves when cooking.
    ※Depending on the situation, we may change to "Japanese set meal" without notice.

    【Large Communal Bath】
    ·We operate a sauna, but please understand that there are restrictions on the number of people and requests to our customers.
    ·Bathing may be restricted to avoid congestion.
    ·Disinfect and sterilize every hour."Undressing basket,Hairdryer,door knob,Dressing room floor,amenities"

    【In-house event】
    ·Yasugi-bushi folk song show may be canceled.

≪Requests to customers≫

  • ≪Requests to customers≫
    ※Enforcement of wearing a mask
     The Ministry of Health, Labor and Welfare, the local government, and the inn association strongly encourage you to wear appropriate masks to prevent the infection of the new corona, so please note the following points so that all guests can stay comfortably. Thank you for your cooperation.

    ·Be sure to wear a mask outside the living room.Please be careful especially in the following situations.
     1. 1. When moving to a large communal bath or dining venue
     2. When moving from the dining venue to the toilet
     3. 3. When getting on the elevator
     Four. When cooking when breakfast is buffet

    ※Refrain from talking loudly
     Since most of the new coronavirus infections are caused by droplets, please be especially careful when talking in the following places.
     1. 1. In the large communal bath(Bathtub,Open Air Bath,Dressing room)
     2. Flow line to the dining venue and public bath
     3. 3. Inside the dining venue other than the private room

    ·Please fill out the "Health Check Sheet" for all users.
     We will give it to you at check-in.Please submit by check-out.
     If fever is confirmed, we may refuse to stay according to the instructions of the health center.

    ·Basically, you are responsible for carrying your luggage to the guest room.
     If there are a large number of items or large items, our staff will carry them by trolley.

    ·About the use of the sauna
     ※We will limit the number of people who can use the sauna.
     ※Ventilate at regular intervals.
     ※Please take a seat at the place designated by us, and bring a towel and a towel for wiping sweat together.

    ·To avoid congestion, we have set a limit on the number of people in the large communal bath.
     ※Up to 60 people can take a bath at one time in both men's and women's baths.
     Please contact the front desk for congestion.
     Undressing baskets, hair dryers, wash basins, etc. are disinfected and sterilized every hour.
     Also, due to hygiene issues, yukata and bath towels are not placed in the dressing area.Please bring it from your room.

    ·Please be sure to disinfect your hands before entering the dining venue.

    ·If breakfast is buffet, please wear vinyl gloves when cooking.

     At this facility, we take measures so that our customers and staff can spend their time safely and securely.
     We kindly ask for your understanding and cooperation regarding the service support that is different from the usual one.